ABOUT US


Company Portrait

Tunisair Technics is the aviation technology division within the Tunisair group and the main provider of MRO services for the group's aircraft. Approximately 800 employees work at 8 locations throughout Tunisia and provide almost all technical aviation services. Our customers include not only the Tunisair group, but also a steadily growing number of major Tunisian and international airlines.
Tunisair technics operates under approval from the DGAC (Tunisia Aviation Authority) and has received EASA Part 145 certification.

We support Airbus, Boeing, CRJ and ATR aircraft

We offer services for Airbus and Boeing aircraft and their associated engines and components. We are one of the providers of these services in Tunisia.

Outsourced maintenance supports improved business efficiency

Tunisair Technics has shaped its capabilities to fit a growing worldwide trend among airlines: to have some or all of their aircraft, engine or component maintenance services bundled together in tailor-made packages, provided by experienced partners. To address this trend, we have established our global solutions offering. It allows our customers to entrust the technical management of their fleet to their maintenance partner - and to concentrate on their core business.

Benefit from tailor-made solution packages

Our goal is to offer more and more solution packages to airlines, and to provide all types of services tailored to each customer's individual requirements. This individual service package can include any of a number of elements such as aircraft checks or component management and repair.


Facts & Figures

In addition to an entrepreneurial, future-oriented course of action and a flexible and reliable operation, the passion for performance of our team contributes to the success and achievement of our goals.

  • Around 30 aircraft supported
  • Around 800 employees
  • One hangar totalling 7 728 m²
  • Growing number of partnerships.
  • Extensive network of line stations at 8 airports in Tunisia.


Vision & Values

Our vision

We are a destination for MRO customers who want to leverage our strategic geographical location and our favorable cost base, who prefer Aproximation of European suppliers, and want to take advantage of solutions and services that fits all customer expectations.

Our values

Quality
Our performance remains targeted to satisfy our customer in terms of the quality of our work, the punctuality of our service delivery and the availability and reliability of the aircraft in our care. Quality work and services delivered at a competitive cost.

Safety

Safety is a must. We will not tolerate any compromise.
We think ahead, speak openly if we make mistakes and learn from these. Tunisair Technics is committed to:
  • Recognize safety as a prime consideration at all times.
  • Apply human factors principles.
  • Encourage personnel to report maintenance related errors / incidents.
  • Recognize that compliance with procedures, quality standards, safety standards and regulations is the duty of all personnel.
  • Recognize the need for all personnel to cooperate with the Quality Auditors.

Staff

Our employees fulfil tough and often unplanned assignments and recognize the huge responsibility that we carry for the safety and reliability of the aircraft in our care.

Technological Competence

The development of an innovative, highly skilled and well trained workforce with access to the latest technology to meet our business objectives efficiently and effectively. To enable us to deliver, our people are thoroughly and regularly trained.

Customers

WUnderstanding and responding to our customer needs and exceeding customer expectations. We provide our customers with a wide range of services. We pay close attention to our customers' needs, meet their expectations, and create added value.

Ethics

We treat all our stakeholders honestly and fairly.
Our customers, employees, investors, suppliers and aviation partners can rely on us. We always keep our word and we strive to find fair solutions to any conflict that may arise. We do a thorough job and we give personal and cultural differences the respect they deserve.

Communication

We speak openly and communicate clearly when we have something to say.
We take our employees, our customers and all our other partners seriously, and encourage constant dialogue with them all. We inform them swiftly, openly and honestly about all major events and developments at our company; and we give them ample opportunity to voice their own suggestions and concerns.

Society

We are a responsible member of the society that we serve.
We are an attractive major industrial employer at all our business locations. As such, we bear co-responsibility for the well-being of the local community and the health of its surroundings. In return, we expect to be able to operate within overall parameters that enable us to remain successful and competitive in the global marketplace.

Environment

Protecting the environment is a core aspect of our business.
Through continuously making our processes more efficient and economical, we ensure that the environment also benefits. Our commitment to the protection of our client's property is closely connected with our protection of our employees and our defense of plants and animals. As a result, all profit from our continuous improvements. We comply with the highest international and national standards.


Our locations - we have the presence to meet your needs

Tunisair Technics

Hôtels à moins de 5 km de Tunis (TUN-aéroport international Tunis - Carthage)


Tunis Grand HotelAv.
Du Monastir, El Menzah VII Ariana Tunis, 1030 Tunisie, ‎01 57 32 46 80‎ à 14 km de : centre-ville
 Etoile  (s)

Concorde Les Berges du Lac
Rue du Lac de Turkana Tunis, 1053, Tunisie, ‎01 57 32 46 82 à 2,4 km de : Tunis (TUN-aéroport international Tunis
 Etoile  (s)



Tunisair Technics Leadership Team


Imed MHIRI
Director General
Foued Chokri ZIADI
Vice President Purchasing
Najoua AZZABI
Aeronautical Purchasing Director
Taieb CHABBI
Director Logistics Aerospace

Riadh SHIL
Director of Maintenance
Anouar NEJI
Director Revision Facilities
Khaled ACHOUR
Director Quality Assurance Management and Security Maintenance
Nejmeddine TEBOURSKI
Director Technical Training

Khaled BEN SASSI
Customers Relations Direction
Afif GUIDARA
Director Technical Resources Managing
Zouhair CHETOUANE
Director financial
Fakher BEN REJEB
Director Control Plannig Center


Fairs & Conferences


Quality & Approvals

  • Quality is not a slogan but a pledge.

Tunisair Technics is a maintenance and repair organisation approved by EASA and has over 65 years experience in aircraft maintenance and airline support.

Tunisair Technics operates an integrated Safety & Quality system which provides the platform for delivery of its products and services and is committed to continuous improvement. The continuous improvement policy guarantees:
  • The organisation and services place flight safety, before business or commercial imperatives
  • Audits, inspections and strict oversight of the quality system with the wholehearted involvement of everyone at Tunisair Technics
  • The relentless pursuit of imaginative ways to provide efficient services that keep our customers safe
Feedback within Tunisair Technics ensures the development of improved and new processes and the monitoring of indicators constantly feeds into the Continuous Improvement Plan. Key Performance Indicators tracked by Tunisair Technis in this regard are:
  • Internal non-conformities
  • External non-conformities
  • Oversight of sub-contractors
  • Occurrence reports
Tunisair Technics pursues a work place that is free from hazards and a culture that is at all times 'just'.

Main Approvals

Aditional Approvals


Tunisair Technics As a Part-145

maintenance organisation approved to maintain the products listed in the attached approval schedule and issues related certificates of release to service using the above reference

Tunisair Technics' history of success

Today, Tunisair Technics is one of the Africa largest independent technical solutions provider, with capabilities covering most Airbus and Boeing aircraft types. The company evolved from the maintenance and engineering section of Tunisair, previously Tunisia national carrier. Read on to learn about the key milestones in our recent history.

Tunisair Technics' advertising campaign

Our goal – to explain our values

Success stems from true partnerships – especially in tough times. And true partnerships are based on mutual trust. These are values we believe in very strongly. Indeed, they are the reason we are constantly working to differentiate ourselves and create more added value for our customers.
The goal of our advertising campaign is to show exactly what we mean by strong partnership. We believe that customer focus, technical excellence, and dedication, combined with agility and innovation, are the key added values of strong partnerships, and lead to true win-win situations. Our advertising campaign explains this message. You can see the results in the international trade press.


Glossary

A320 Family (A320 FAM)

Means Airbus A318, A319, A320 and A321 aircraft.

A Check

The most frequent regular check carried out on an aircraft (apart from daily/pre-flight check). Typically performed every eight to 12 weeks and often generically referred to as a Light Maintenance check. These checks can be sequentially numbered with, for example, a “2A” check includes a few more tasks than a “1A” check.

Aircraft Availability

The time for which an aircraft was available for flight service, usually referred to in percentage terms.

Aircraft On Ground (AOG)

When an aircraft has been grounded and is unable to fly for technical reasons it is referred to as an AOG. An urgent request is sent out for parts or components or engineering assistance to enable the aircraft to be repaired and put back into service in the shortest possible time.

Aircraft Phase-In

When an aircraft (new or used) is first delivered to an operator, the airline itself (or its maintenance partner) must record all details of Part Number, Serial Number, Maintenance Planning Document (MPD) schedule for all components within its maintenance planning and control system. This will also include details of the Flight Hours (FH)/Flight Cycles (FC) undertaken to date by each component, plus the lives already consumed on all installed life limited parts (LLP’s). An Aircraft Phase-In is a particularly extensive task in the case of a used aircraft requiring a large amount of time and resources.

Aircraft Phase-Out

The reverse of Phase-In, performed when an aircraft is sold (or leased) to another operator. The previous operator (or its maintenance partner) must extract all the Phase-In data which must have been continuously updated to reflect all the lives consumed and maintenance events which have taken place throughout the time in service with the previous operator/s. In addition, this term is also used to describe the physical work performed on the aircraft and its engines and components in order to meet the Lease Agreement Return Conditions (if leased) or the Sales Agreement Acceptance/Delivery Conditions (if sold).

Airworthiness Directive (AD)

Issued by one or more Airworthiness Authorities, this is a legally-binding requirement for work to be done on a specific aircraft, or engine, or component (type, model, or serial number/s). The work may involve modification, inspection, or other preventative measures, and may involve a one-off task or a task that needs to be repeated. ADs always have a threshold expressed in Flight Hours (FH) and/or Flight Cycles (FC) and/or Calendar Time (by which time the task must have been performed).

Approved Standard

Indicates a manufacturing/design/ maintenance/quality standard approved by the relevant Authority.

Auxiliary Power Unit (APU)

A small gas turbine engine, usually mounted at the tail of an aircraft, which provides additional power for services (e.g. electrics, hydraulics, air conditioning and engine starting). Normally used only whilst the aircraft is on ground with the main engines shut down. Not permitted to be used at some airports (mainly for environmental reasons).

Avionics

Modern passenger aircraft are highly automated and are often referred to as being “computerized”, and as having “glass cockpits” (as opposed to the “old-fashioned needles on dials” type of instrument). The numerous electronic units including the various computers themselves, plus items such as interfaces, display generators, sensors, signal distributors, etc. are all generically referred to as avionics.

C Check

Next most frequent check after an A check. Typically performed every 12 to 18 months. These checks are also sequentially numbered with, for example a “2C” check including rather more tasks than a “1C” check, and so on.

Component Maintenance

Component maintenance means bringing unserviceable components of the operator’s aircraft into a serviceable (airworthy) condition. This maintenance can be performed internally or externally and comprises of one or a combination of the following tasks: repair, overhaul, test, modification, inspection and re-certification. The incorporation of ADs etc. is also part of the component maintenance services. Component maintenance services comply with the airworthiness requirements of the operator’s authority and are in accordance with vendor or manufacturer requirements or the relevant Component Maintenance Manual (CMM).

Component Management

Component Management comprises Repair Cycle Management, Inventory Management, Component Technical Management and Warranty Management. In addition, this service is performed to improve reliability (component history reports analysis, analysis of suggested modifications, etc.) and to secure the availability of interchangeable and qualitatively equal components.

Consignment Stock

Consignment stock means an onsite stock at the operator’s main base or another specified location. The components remain under the ownership of Tunisair Technics. In order to ensure aircraft are not delayed for technical reasons, the consignment stock comprises the most critical components that are likely to be required.

Component

Means a rotable or repairable part (re-usable). Aircraft components whose maintenance intervals are scheduled separately to the maintenance intervals of the aircraft itself.

Cycle

Cycle means one take-off and subsequent landing of the aircraft. Cycle is often used as a charging basis for wheels,tyres and brakes, but it is also a measurement of the length of time an item is in service before maintenance and/or exchange becomes necessary.

Deferred Defect Rectification

Faults or defects found on an aircraft which do not need immediate action and can be deferred for repair to a later date. This deferred defect status is only given for a strictly limited period of time and rectification must take place before that time has elapsed.

EASA (European Aviation Safety Agency)

While national authorities continue to carry out the majority of operational tasks – such as certification of individual aircraft or licensing of pilots, EASA, the European Aviation Safety Agency ensures common safety and environmental standards at the European level. Responsibilities include drafting safety legislation and providing technical advice to the European institutions and the member states; inspections; safety and environmental type-certification of aircraft, engines and parts; approval and oversight of aircraft design organizations worldwide and of production and maintenance organizations outside the EU; data collection, analysis and research to improve aviation safety.

Engine Condition Monitoring (ECM)

Today engine workshop visits are normally scheduled on the basis of “On Condition”. To establish the condition of an engine while installed (“on-wing”), various parameters are regularly monitored and plotted graphically for comparison against norms stored using special PC software. By comparing actual parameters with previous values, and comparing those against the stored norms, it is possible to predict engine removal with some accuracy since it is the gradual deterioration of various parameters affecting overall engine performance and efficiency which are being monitored. When used together with complementary techniques such as analysis of lubricating oil samples or particles lodged in filter elements, plus the use of borescopes to view various internal parts whilst the engine is still installed, the planning of engine servicing can be predicted quite accurately.

Engine Engineering

The analysis and preparation of customized work scopes for the customer’s engine. This also covers key activities like inspections after disassembly, the preparation of a tailor-made reliability program and repairs development.

Engine Fleet Management

Engine fleet management includes engine trend monitoring (analysis of the performance of an engine on-wing), trend analysis and recommendations for on-wing maintenance actions. The key objective of engine fleet management is in determining the most appropriate removal plan for every single engine.

Engine Maintenance

The off-wing maintenance that is performed in a workshop. This includes the overhaul and repair of complete engines, modules, accessories and QEC; the engine's component repairs; the engine and accessory testing; the incorporation of Service Bulletins, Airworthiness Directives, campaigns and modifications and also the management of the entire repair cycle.

Engine Management

Engine management comprises the management of the shop visit, engineering activities (mentioned above), engine fleet management, on-wing/field team assistance (24hrs/365day), warranty management (including special reports, occurrences analysis with customers and the OEM), data management, engine changes, transportation and the access to Maintenance Operation Center (MOC) 24 hours a day, 365 days a year.

Federal Aviation Administration (FAA)

The airworthiness authority of the USA.

Federal Aviation Regulation (FAR) Regulation/s issued by the FAA.
Fleet Technical Management

Tasks such as scheduling maintenance work, evaluating Airworthiness Directives (ADs) and Service Bulletins (SBs), monitoring maintenance costs and reliability, arranging the escalation of maintenance intervals, etc. are referred to as technical fleet management. This can also be referred to as a maintenance partner carrying engineering responsibility for a fleet.

Flight Hour (FH)

Basic unit for measuring length of time in service/before maintenance becomes due. The flight hour (FH) represents one hour of flight.

Ground Time

Expression used to define the total time an aircraft will spend (start to finish) undergoing a defined maintenance check.

Heavy (or Major) Maintenance

See D Check and HMV.

Heavy Maintenance Visit (HMV)

The maintenance “visit” (or ground time) for performing a D Check (or similar major work).

Integrated Airline Solutions (IAS)

Tunisair Technics total offering. Click here for further details.

Integrated Component Services (ICS)

Tunisair Technics total component offering. Click here for further details.

Integrated Engine Solutions (IES)

Tunisair Technics total engine offering. Click here for further details.

Integrated Maintenance Services

The maintenance services delivered to the airline by a maintenance partner such as Tunisair Technics. The services may be carried out by the maintenance partner or outsourced to other reliable suppliers but the maintenance partner will oversee and “integrate” all aspects of the services provided to the airline.

Integrated Service Provider

A maintenance partner who is responsible for providing all technical services for an airline. The services may be carried out by the maintenance partner or outsourced to other reliable suppliers but the maintenance partner will oversee and “integrate” all aspects of the services provided for the airline.

Inventory Technical Management

The technical management of the component stock to support an airline's fleet.

Landing Gear (LDG)

The complete assembly of legs, struts, wheels, brakes, steering gear, etc. that allows the aircraft to move and steer on the ground. A “ship set LDG” is one set of all the units required by one aircraft

Light Maintenance

See A Check.

Line Engineer

A licenced certified engineer who performs the Line Maintenance functions.

Maintenance Operations Control (MOC)

An office at a maintenance provider (or airline) open 24 hours/365 days, staffed with qualified technical specialists and equipped to communicate both verbally and by written message with technicians and pilots of aircraft away from base, both while airborne and on ground.

Modification

Modification means the alteration of an aircraft/aircraft component in conformance with an approved standard. Such modification can be initiated by the Authorities (Airworthiness Directives – mandatory) or by the Vendors or other market participants (Vendor Bulletins, Service Bulletins, etc. – non-mandatory).

C of A for Export
a. Export Airworthiness Approvals for Aircraft. FAA Form 8130-4, Export Certificate of Airworthiness (C of A), is used to issue an export airworthiness approval for an aircraft. The C of A represents a certifying statement from the FAA that a given aircraft
(1) conforms to its FAA type design or properly altered condition, and
(2) is in a condition for safe operation at the time of examination and issuance of the certificate. When required by the importing country or jurisdiction, the export C of A also includes a supplemental statement attesting to the aircraft’s conformity to the importing country’s type design. An export C of A is not an authorization to operate the aircraft.
MRO

Maintenance, Repair and Overhaul.

MRO Provider

Maintenance companies who hold Airworthiness Authority approvals for the maintenance and repair of specific aircraft, engine, and component types/models.

N1 Vibrations

N1 relates to engine low pressure rotor speed, i.e. how fast the first set of turbine blades in a jet engine are turning.

Original Equipment Manufacturer (OEM)

An original equipment manufacturer (frequently abbreviated “OEM”) is a company that builds products or components that are used in products sold by another company.

Rotable/s (Components)

Aircraft components whose maintenance intervals are scheduled separately to the maintenance intervals of the aircraft itself.

Serviceable

Means certified release to service in accordance with the applicable requirement.

Technical Snags

Damage, problems or faults of a technical nature.

Turn Around Time (TAT)

The time taken (usually an average, expressed in days) between the arrival of a component, engine or aircraft (usually for overhaul) and the time at which the overhaul will be completed and unit released ready for service.

Type Courses

Also known as type training. These are technical courses for a specific aircraft type, e.g. Boeing B737-300 or A320 training.

Work Scope

Official document (usually part of the contract between a maintenance provider and an aircraft operator – or owner) precisely defining the tasks to be performed during a specific aircraft ground time (or engine shop visit).

Not to be confused with IATA Pool which functions on the basis of component rental for subscribers.

Pooling is today an established concept that delivers optimized component availability at minimum cost. It generates economies of scale on smaller fleets and guarantees homogeneous standards to operators of large fleets.

Customers